Mountain Park Animal Hospital

5324 Five Forks Trickum Road
Lilburn, GA 30047

(770)921-2965

www.mpah.net

Mountain Park Animal Hospital

Client Care Specialist Position

           

            The purpose of the MPAH Client Care Specialist (CCS) is to facilitate the check-in and check-out of all patients entering the hospital, notating as accurately as possible the questions and concerns of the clients regarding the health and care of their pets needing to be addressed by the doctors and staff of Mountain Park Animal Hospital.  By obtaining the pet's history, client's observations and concerns and accurately passing this information on to the staff, it is the hope that all clients are receiving the best possible care they expect for their pets in a timely fashion.  Thus providing an enjoyable experience for everyone involved.  The duties below will be shared by the CCS Team but are not limited to:

 

  1. Greet clients and patients in a pleasant, smiling and courteous manner.
  2. Answer telephone in a courteous and eager manner, smiling while you talk.
  3. Schedule appointments for Outpatient visits, Surgery, Boarding, and Bath appointments.
  4. Prepare medical records for the next day's appointments with the proper forms.
  5. Computer Invoicing:
    1. Enter new clients' information in the computer
    2. Invoice clients out for services rendered.
    3. Review callback list and phone clients for updates on their pet's condition, as requested by the doctors.
    4. Collect payments and post to the clients' accounts.
  6. Prepare animal/client reminder cards and call clients with reminders as necessary.
  7. Maintain medical files on all clients and patients neatly and in an organized manner.  Replace records in filing system properly after reviewing that all medical information is documented correctly.
  8. Keep supplies stocked in the reception area and client check-in and check-out areas to include pamphlets, over-the-counter products, and food items.
  9. Keep the Lobby/Waiting area neat and orderly, to include updating outdated magazines, books and pamphlets.
  10. Keep Front Office/Reception Area neat and orderly.
  11. Have an interest in Marketing of products such as flea control and prescription foods, etc.